FAQ

General usage

Frequently asked questions about general usage.

12 questions

01Can a company use multiple Peppol Access Points?Per document type, a company can have only one active receiving Access Point.02Can I manage multiple customers within one account?Yes, Recommand supports teams with multiple companies.03Can I see if my invoice was read?You can see when the document was marked as read within your team, but not if the recipient opened it.04Can I use Recommand for sending only or also for receiving?You choose whether to use Recommand for sending, receiving or both. Both options are supported.05Can I whitelabel integrate Recommand into my own software?Yes, many software vendors use the Recommand API to offer Peppol sending under their own brand.06How do I get started with Recommand?Create a free account, set up a playground environment and send your first invoice right away via the API or the dashboard.07How does the Recommand API work?The API allows you to send, receive and manage Peppol documents in JSON or UBL XML.08How long does it take for an invoice to reach the recipient?In most cases within seconds, depending on the receiving system.09Is support included?Yes, all paid plans include email support.10Must I register as a receiver to receive Peppol invoices?Yes, to receive invoices via Peppol, you must be registered as an SMP recipient.11What is Recommand and what can I use it for?Recommand is an open-source Peppol Access Point that lets companies send and receive invoices and other documents via the Peppol network.12Where can I get help?You can reach us by email or join our community on Discord and GitHub.