Sending & error handling
FAQ · Sending & error handling

What happens if the recipient is unreachable?

The failure can appear in the send response or in a later delivery status update.

Updated 2026-09-14

If sending fails during the request and no email fallback succeeds, the API returns an error. When the access point first accepts the document and reports a failure later, the send response can already have succeeded; inspect the failed attempt in deliveries or subscribe to document.delivery_status_changed.

If you requested email fallback with email.when: "on_peppol_failure", it also applies to a later Peppol failure. Check the Peppol and email attempts before deciding whether to resend. See Tracking Delivery.

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